Terms & Conditions

Welcome to mixbling.com (the "Site"), operated by Neighborhood AV ("MIXBLING," "we," "us," or "our"). By accessing or using the Site, or purchasing any product from us, you ("you," "user," or "customer") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, do not use the Site.

 

1. Eligibility

You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to purchase products from the Site. By using the Site, you represent that you meet this requirement. The Site is not directed to children under 13, and we do not knowingly collect information from children under 13.

 

2. Products; Descriptions; Compatibility

We make reasonable efforts to display products, colors, dimensions, and compatibility information accurately, but we do not warrant that descriptions, images, or other content are error-free, complete, or current. Products are accessories and are sold for use with third-party equipment at your own discretion and risk.

 

3. Third-Party Trademarks; No Affiliation

All third-party product and company names referenced on this Site — including but not limited to SSL / Solid State Logic, Avid, Elgato, Stream Deck, and any 500-series or Eurorack manufacturer names — are trademarks of their respective owners. Such references are used solely to describe compatibility (nominative fair use). MIXBLING is not affiliated with, endorsed by, sponsored by, or connected to any such company. No license or ownership of any third-party mark is claimed or implied.

 

4. Intellectual Property

All content on the Site — including product designs, text, graphics, logos, images, and software — is the property of MIXBLING or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from Site content without our prior written consent.

 

5. Orders; Pricing; Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order, including for pricing errors, suspected fraud, or stock unavailability. Prices are subject to change without notice prior to order acceptance. Payment is due in full at the time of purchase unless a written deposit arrangement is agreed for custom orders.

 

6. Custom Orders; Deposits; Lead Times

Custom or made-to-order items may require a non-refundable deposit and are subject to quoted lead times, which are estimates only and not guaranteed. Custom items are not returnable except for manufacturing defects.

 

7. Shipping; Risk of Loss

Risk of loss and title pass to you upon our delivery of the product to the carrier. Shipping timelines are estimates and not guaranteed. We are not responsible for carrier delays.

 

8. Returns and Refunds

Non-custom products may be returned within [7/14/30] days of delivery if the product arrives damaged or defective. To initiate a return, contact support@mixbling.com with your order number and photos of the damage. Refunds are issued to the original payment method after inspection. Custom orders, used items, and items damaged by misuse are not eligible for return. Nothing in this section limits any rights you may have under applicable consumer protection law that cannot be waived.

 

9. Product Use; Safety Disclaimer

Our products may involve installation on or near electronic and electrical equipment. You are solely responsible for proper installation, use, and compliance with applicable electrical codes and equipment manufacturer guidelines. You assume all risk arising from installation or use of our products, including any effect on third-party equipment or its warranty. Do not install products in a manner inconsistent with provided instructions.

 

10. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, ALL PRODUCTS AND THE SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

 

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MIXBLING'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL MIXBLING BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR DAMAGE TO THIRD-PARTY EQUIPMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

 

12. Indemnification

You agree to indemnify, defend, and hold harmless MIXBLING and its owners, officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your misuse of the Site or products, your violation of these Terms, or your violation of any law or third-party right.

 

13. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, labor disputes, supply chain disruptions, carrier failures, pandemics, government actions, utility failures, or acts of war or terrorism.

 

14. DISPUTE RESOLUTION; BINDING ARBITRATION; CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

14.1 Agreement to Arbitrate. Any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Site, or any product or service purchased through the Site (a "Dispute") shall be resolved exclusively through final and binding arbitration rather than in court, except that either party may bring an individual claim in small claims court if it qualifies.

14.2 Informal Resolution First. Before filing arbitration, you agree to first contact us at support@mixbling.com with a written description of the Dispute. The parties will attempt to resolve the Dispute informally for thirty (30) days. This notice-and-cure period is a condition precedent to filing arbitration.

14.3 Arbitration Rules and Forum. Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration may be conducted remotely (by telephone, video conference, or written submissions) or in the county of your billing address, at your election. The arbitrator, and not any court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or any part of it is void or voidable.

14.4 CLASS ACTION AND JURY TRIAL WAIVER. YOU AND MIXBLING AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. YOU AND MIXBLING EACH WAIVE ANY RIGHT TO A JURY TRIAL.

14.5 Opt-Out Right. You may opt out of this arbitration agreement by sending written notice to [SUPPORT EMAIL or MAILING ADDRESS] within thirty (30) days of first accepting these Terms, stating your name, the email associated with your order or account, and your intent to opt out. Opting out of arbitration does not affect any other provision of these Terms.

14.6 Costs. For claims under $10,000 initiated by you, we will pay AAA filing fees, unless the arbitrator finds the claim frivolous.

14.7 Carve-Outs. Notwithstanding the foregoing, either party may bring: (a) individual claims in small claims court; (b) claims for injunctive relief relating to intellectual property infringement or misuse; and (c) claims that by law cannot be subject to mandatory arbitration.

14.8 Severability of This Section. If the class action waiver in Section 14.4 is found unenforceable as to a particular claim or request for relief, that claim or request (and only that claim or request) shall be severed and may proceed in court, and all remaining claims shall proceed in arbitration. If any other portion of this Section 14 is found unenforceable, that portion shall be severed and the remainder shall remain in full force and effect.

14.9 Governing Law for Arbitration. This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16).

 

15. Governing Law; Venue

Except as provided in Section 14.9, these Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law principles. Subject to Section 14, any claims not subject to arbitration shall be brought exclusively in the state or federal courts located in Lake County, Illinois.

 

16. Severability

If any provision of these Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.

 

17. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date above and provide notice by posting a notice on the Site or, where appropriate, emailing customers. Continued use of the Site after the effective date of updated Terms constitutes acceptance. Changes do not apply retroactively to orders placed before the effective date.

 

18. Entire Agreement; Contact

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MIXBLING regarding the Site. Questions may be directed to support@mixbling.com